According to foreign media reports, so far few applications and devices are truly intelligent. However, as the pace of innovation in the field of machine intelligence accelerates, we are entering a new era of intelligence. In this era, all aspects of our lives will have intelligent chat robot assistants. Therefore, the digital age of the future will be different.
Apple Assistant Siri and founder of chat bot Viv, Dag Kittlaus, released Viv's new voice-based user interface in May this year, and showed us a completely different future. A prime example of this new user interface is travel. Booking. In the past, you may need to open a dozen websites, compare the prices of different platforms and compare them with each other, or find a travel agency to arrange your own itinerary.
Dag Kittlaus pointed out that these two situations will soon be replaced. The robotic assistant will remember user preferences, recent actions and purchase records, and quickly process user requests in a single user interface.
In Viv's user interface, co-brands such as Hotels.com will be resized to smaller icons and embedded links in the lower right corner of the screen. User access to the Hotels.com booking platform will be replaced by a smart chat bot. For the whispering user, this means a simple and convenient user booking experience. For Hotels.com, it brings new bookings, but the platform's operations will face the risk of being replaced in the long run. Platforms such as Hotels.com, Booking.com, Indeed.com, or eBay will play different roles or disappear completely because users interact with smart assistants rather than platforms.
Future scene
We will live in a world where intelligent assistants interact in a lot. In this future, there may be three different situations:
A single super assistant: Siri integrates all other service assistants and uses the assistant to manage the assistants;
Or a variety of specialized intelligent assistants.
If such a super assistant appears, it can help users book holidays, order daily necessities, and perhaps complete the work before we ask for it. This super-smart assistant can access user data and complete any user-demanding needs through a high degree of commercial integration.
The second case is the various intelligent assistants launched by various companies. They are used in different fields and interact with each other to achieve mutual benefit. From the perspective of user interaction, the gap in the interaction experience between these independent assistants and a super assistant will be very small. Users can interact with one of their own assistants, which in turn can automatically handle further needs.
A third "fragmented scene" experience will be most likely compared to the first two possibilities. Before everything is perfect, users may need to interact with multiple digital assistants to accomplish a variety of tasks.
When Dharmesh Shah, co-founder and chief technology officer of Hubspot, talked about social technology changes, he cited the rise of the Internet in 1997 and the emergence of the iPhone in 2007 as a classic example of how technology can make a huge difference in human society. Now, Dharmesh Shah points out that he has seen a new shift: "It’s been almost a decade since the launch of the iPhone, and a third technological change is happening. This is the chat bot we see today. It will also be a very A huge shift."
Automation has taken place
Market consulting firm McKinsey is already studying the phenomenon of artificial replacement by robots. Although some repetitive labor is most likely to be replaced by automation, McKinsey pointed out that many white-collar jobs that collect and process design data will gradually be replaced by automation.
It has recently been reported that the use of robots to replace “employees†in the workplace has emerged. Law firm Baker & Hostetler has adopted Assistant Assistant Ross. Based on IBM's cognitive technology, Ross is able to retrieve vast amounts of legal documents and all information about the companies involved.
We have seen their openness to the assistant in the company application. Although we are spending more and more time on digital devices, we are working hard to reduce the time spent on them and improve the efficiency of interaction. Smart chat bots may be the only way to achieve this vision. Of course, this is not easy.
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